Exploring the relationship between authentic leadership and project outcomes and job satisfaction with information technology professionals.

摘要

One of the most important issues for organizations and information technology (IT) professionals is measuring the success or failure of information technology projects. How we understand the value and usefulness of IT projects is critical to how information technology executives evaluate and decide on technology investments.;In a 2009 CHAOS Report, published by the Standish Group, the following outcomes of IT projects were summarized: 32% of information technology projects were delivered successfully, 44% were challenged, and 24% failed or were cancelled. This is not a successful track record for information technology departments. How we measure the success of information technology projects has been a long-term problem for information technology leaders.;In 1992, DeLone and McLean performed a meta-analysis that launched a search for the one dependent variable that would assess information systems success. Over two decades later, the industry is still researching and validating the information systems success model originally proposed as a framework for operationalizing the measurement of information systems success.;This study assessed if leadership and employee satisfaction are related to the success or failure of information technology project outcomes. Specifically, does authentic leadership play a role in information technology project outcomes and employee job satisfaction?;Authentic leadership was measured using the Authentic Leadership Questionnaire (ALQ), developed by Walumbwa, Avolio, Gardner, Wernsing, and Peterson (2007). The ALQ measured the authentic leadership attributes of the leaders as perceived by the employees.;Authentic leadership reflects the ability of leaders to demonstrate self-awareness, relational transparency, internalized moral perspective, and balanced processing. This research will use the constructs of authentic leadership to determine if there is a positive relationship between the authentic leadership of information technology managers and the outcomes of information technology projects, as assessed with the constructs of the DeLone and McLean (1992) information systems success model.;Employee satisfaction was measured using the Abridged Job Descriptive Index (aJDI) questionnaire and the Job In General (aJIG) measurement scale. The aJDE and aJIG were provided by Bowling Green State University (2009).;A questionnaire for assessing information technology project outcomes will be developed specifically for this study. The questionnaire is based on research originally performed by DeLone and McLean (1992). The questionnaire developed for this study assessed three primary informational technology project outcomes: (1) Quality, (2) Fit for Use, and (3) Benefit.;A series of multiple regressions were conducted to determine if there is a relationship between the authentic leadership styles of the leaders, the outcomes of information technology projects delivered by the organization, and employee job satisfaction.