Speaking with mindful intent: A phenomenological study of the affects of oral communication in leadership.

摘要

This study was an investigation of the affect a leader's oral communication skill has on follower performance. The purpose of this study was to explore what affect a leader's oral communication skill with followers has on the quality of the leader-follower relationship and the follower's achievement of the organizations external objectives. A qualitative research method and phenomenological design was used for data collection and analysis to examine followers lived experiences. Three themes emerged from data collection and analysis process; (a) relational presence, the state of being present and attentive to another; (b) symbolic interactionism, the notion of exchange involving implicit social currencies; and (c) temporal boundaries, mutually beneficial advances in knowledge are made between leader and follower through dialogic exchange.