AVAILABILITY OF SCIENTIFIC AND TECHNICAL JOURNAL ARTICLES AND USER DISSATISFACTION STUDY IN FOUR MEXICAN ACADEMIC LIBRARIES.

摘要

2522 Journal citations collected from the 1975, 1977, 1983, and 1984 Engineering Index covering sixty-three subjects, were searched for in the Universidad de las Americas, Puebla, in the State of Puebla, in the Universidad Nacional Autonoma de Mexico, in Mexico City, in the Instituto Tecnologico de Estudios Superiores de Monterrey, in the State of Nuevo Leon, and in the Universidad Autonoma de Guadalajara, in the State of Jalisco. Crosstabulations performed show distributions for satisfied requests, and for requests that were not satisfied because of acquisition failures, cancellation of subscriptions, or other reasons. Chi-square "goodness-of-fit" tests were performed to compare the results against expected distributions. Performance levels were obtained applying Kantor's branching methodology. A "national" performance level was obtained and compared against the performance levels shown by the individual libraries. Observations on the results show the urgency of developing a well structured interlibrary-loan system in Mexico, cooperative acquisition programs, and union lists.