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Enacting technology: The effect of organizational logics on information technology use in government organizations.

机译:制定技术:组织逻辑对政府组织中信息技术使用的影响。

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摘要

The dissertation explores the interaction of socio-structural attributes of organizations and the implementation of information technology across levels of analysis. Typically, research at the micro-organizational level has focused on the effects of information technology on user attitude and utilization as a means of assessing the impact of such technologies on organizational performance. Research at the macro-level has focused primarily on the effects of information technology on organizational structure. Middle-level research connecting individual action and organizational structure through analysis of task characteristics, roles, and reporting relationships has been missing from the literature.;The research found that organizational members enact information technology through selective use of technical capabilities. A triarchic model of organization based on three organizational logics is proposed to explain the enactment of the information system in the organization. The three logics constraining enactment are performance programs, bureaucratic politics, and institutions (i.e., the institutionalized norms, values, and beliefs) of the organization. The technology enactment model was found to illuminate reciprocal effects between the organization and the technology at multiple levels of analysis.;The dissertation concludes with a discussion of the implications of the study for theory, research, and practice.;A policy sciences orientation utilizing an interdisciplinary approach and multiple methods comprised the research strategy. A survey questionnaire (65 respondents) was administered to users of an automated tactical command and control system in a division of the U.S. Army. The instrument measured individual perceptions of the effectiveness of the technology, training and previous experience, and patterns of use. Fifty semi-structured interviews were conducted with a different set of users from the same division. Observation of the technology in use under field conditions provided rich, contextual data. Descriptive statistics and multiple regression analysis measured relationships between user perceptions of system effectiveness, organizational location, training, and use. Content and thematic analysis of survey comments, interview data, and field notes were used to draw inferences about the relationship between socio-structural attributes of the organization and implementation of the technology.
机译:本文探讨了组织的社会结构属性与信息技术在各个分析层次上的相互作用。通常,在微观组织级别的研究集中在信息技术对用户态度和利用的影响上,作为评估此类技术对组织绩效的影响的一种手段。宏观层面的研究主要集中在信息技术对组织结构的影响上。文献中缺少通过分析任务特征,角色和报告关系将个人行动与组织结构联系起来的中层研究。研究发现组织成员通过选择性使用技术能力来制定信息技术。提出了一种基于三种组织逻辑的组织三级模型来解释组织中信息系统的制定。约束制定的三个逻辑是绩效计划,官僚政治和组织机构(即制度化的规范,价值观和信念)。发现了技术制定模型,该模型在多个分析层次上阐明了组织与技术之间的相互影响。论文最后讨论了该研究对理论,研究和实践的意义。跨学科方法和多种方法构成了研究策略。向美国陆军一个师的自动战术指挥与控制系统的用户发放了一份调查问卷(65名受访者)。该仪器测量了个人对技术有效性,培训和以前的经验以及使用模式的看法。对来自同一部门的一组不同的用户进行了五十次半结构化访谈。对现场条件下使用的技术的观察提供了丰富的上下文数据。描述性统计数据和多元回归分析测量了用户对系统有效性,组织位置,培训和使用的看法之间的关系。通过对调查评论,访谈数据和现场笔记进行内容和主题分析,得出有关组织的社会结构属性与技术实施之间关系的推断。

著录项

  • 作者

    Fountain, Jane Ellen.;

  • 作者单位

    Yale University.;

  • 授予单位 Yale University.;
  • 学科 Business Administration Management.;Information Science.;Political Science General.
  • 学位 Ph.D.
  • 年度 1990
  • 页码 287 p.
  • 总页数 287
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:50:38

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