首页> 外文学位 >A framework for operationalization of strategic plans and metrics for corporate performance measurement in transportation asset management.
【24h】

A framework for operationalization of strategic plans and metrics for corporate performance measurement in transportation asset management.

机译:用于运输资产管理中的公司绩效评估的战略计划和指标的可操作性的框架。

获取原文
获取原文并翻译 | 示例

摘要

This thesis investigated the business processes required to translate corporate-level strategic plans into tactical and operational plans in the context of transportation asset management. The study also developed a framework for effective performance measure for departments of transportation. The thesis was based on a case study of transportation agencies in the U.S.A. and Canada. The scope is therefore limited or more directly applicable to transportation assets such as pavement, bridges and culverts. The goal was to address the problem of translating or managing strategic plans, especially in the context of the public sector responsible for operating transportation infrastructure. It was observed that many agencies have been successful in formulating good strategic plans but they have performed relatively poorly in translating such corporate-level strategic plans into operational activities.;A questionnaire survey was designed and targeted about 30 state agencies that are currently active in transportation asset management. Twenty one (21) transportation agencies in the USA and Canada responded to the questionnaire. The analysis of the questionnaire data showed that there is a lack of a standard approach to managing corporate strategic plans in transportation agencies. The results also indicated that most transportation agencies operate in three organizational levels but there was no systematic approach of translating goal and objectives from high level to lower levels. Approaches in performance measurement were found to vary from agency to agency. A number of limitations were identified in the existing practice on performance measurements. Key weaknesses include the large number of measures in use (as many as 25 or more), and the disconnection between the measures used and the corporate goals and objectives.;Lessons from the private sector were thoroughly reviewed in order to build the groundwork for adapting existing tools to the public sector. The existing literature, assumptions and characteristics that make the Balanced Scorecards and strategy maps work effectively in the private sector were identified. Gaps in implementation of strategic plans and the use of Balanced Scorecard in the public sector were derived. Although Balanced Scorecards have previously been used to a limited extent in transportation agencies, the use of combined Balanced Scorecards and strategy maps with a much broader utility of translating strategic plans into tactical and operational activities for Transportation Asset Management is yet to be established.;The thesis presents a framework to operationalize strategic plans through the combined application of Balanced Scorecards and strategy maps. The proposed framework aligns overarching objectives in all organizational levels: corporate, tactical, and operation, in which detail information is delegated from top level to lower levels.;Furthermore, the thesis presents a proposed framework for developing and using effective corporate performance measures. The framework for performance measures provides a key tool for tracking progress and ensuring overall operationalization of strategic plans in transportation agencies. The thesis presents a methodology to assess existing performance measures so that agencies can reduce the number of measures, to be more effective and manageable. It was found that among other good characteristics, corporate performance measures must be tied to agency's goals and objectives and must be sensitive or responsive to program delivery activities and to the impacts of decisions about resource allocation.
机译:本文研究了在运输资产管理的背景下将公司级战略计划转换为战术和运营计划所需的业务流程。该研究还为交通运输部门制定了有效的绩效评估框架。本文基于对美国和加拿大运输机构的案例研究。因此,范围仅限于或更直接地适用于人行道,桥梁和涵洞等运输资产。目的是解决翻译或管理战略计划的问题,尤其是在负责运营运输基础设施的公共部门的背景下。据观察,许多机构已成功制定了良好的战略计划,但在将此类公司级战略计划转化为业务活动方面却表现不佳。;设计了问卷调查,针对了目前活跃于交通运输业的30个国家机构资产管理。美国和加拿大的二十一(21)个运输机构对问卷进行了答复。对问卷数据的分析表明,在运输机构中缺乏管理公司战略计划的标准方法。结果还表明,大多数运输机构在三个组织级别上运作,但是没有系统的方法将目标和目标从高级别转换为低级别。发现绩效评估的方法因机构而异。在现有的性能测量实践中,发现了许多限制。关键的弱点包括大量使用的措施(多达25项或更多),以及所使用的措施与公司目标之间的脱节。;对私营部门的经验进行了彻底审查,以建立适应措施的基础。现有的公共部门工具。确定了使平衡计分卡和战略地图在私营部门有效运行的现有文献,假设和特征。得出了执行战略计划和在公共部门使用平衡计分卡的差距。尽管平衡记分卡以前在运输机构中使用的程度有限,但尚未建立结合使用平衡记分卡和战略地图的广泛用途,将战略计划转化为运输资产管理的战术和运营活动的用途更为广泛。本文提出了一个通过平衡计分卡和战略地图的结合应用来实施战略计划的框架。拟议的框架在组织,战术和运营等各个组织层次上协调了总体目标,在这些组织中,详细信息从高层委派给较低层。此外,本文提出了一个拟议的框架,用于制定和使用有效的公司绩效指标。绩效衡量框架为跟踪进度并确保运输机构中的战略计划全面实施提供了关键工具。本文提出了一种评估现有绩效指标的方法,以使代理机构可以减少指标数量,使其更加有效和可管理。人们发现,除其他良好特征外,公司绩效指标还必须与机构的目标和宗旨联系在一起,并且必须对计划交付活动以及资源分配决策的影响敏感或敏感。

著录项

  • 作者

    Mteri, Hassan H.;

  • 作者单位

    University of New Brunswick (Canada).;

  • 授予单位 University of New Brunswick (Canada).;
  • 学科 Engineering Civil.;Engineering Materials Science.
  • 学位 M.Sc.E.
  • 年度 2009
  • 页码 205 p.
  • 总页数 205
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

  • 入库时间 2022-08-17 11:37:49

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱:kefu@zhangqiaokeyan.com

京公网安备:11010802029741号 ICP备案号:京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有
  • 客服微信

  • 服务号