The use of Dale Carnegie training by law enforcement agencies: A comparative analysis of Dale Carnegie trained and non-Dale Carnegie trained officers within community policing oriented departments.

摘要

The purpose of this research was to present a comparison of attitudes between Dale Carnegie Trained and non-Carnegie trained officers within Community Policing oriented law enforcement agencies. McAllen Police Department (McAllen, Texas) and Michigan State University's Department of Public Safety were examined. Community Policing agencies were chosen, predicated upon the inherent need for human relations training evidenced within Community Policing's philosophy of police/community partnership and interactive problem solving. Dependent variables examined were officers' attitudes toward job satisfaction, job-related stress, willingness to interact with the citizenry, and departments' stated missions and goals.;Data indicated no statistically significant attitudinal differences with respect to job satisfaction, job-related stress, and departmental goals. A difference was indicated for willingness to interact with citizenry. Although this significant result might prove valuable to Community Policing agencies, additional research is suggested to understand how Dale Carnegie Training affects behavior in addition to attitude.