An action research study of the relationship between leadership development programs and financial performance of a retail business

摘要

Is there a relationship between leadership development and financial performance of a retail store?;Organisations today are recognising that in order to remain competitive in a rapidly changing environment, developing people as leaders is an essential strategy. Explicitly, it is understood at Shoppers Drug Mart that leadership is a dimension of store financial success. This is a difficult to quantify however, as confounding variables such as location, and trademark complicate the relationship between leadership and profitability. In 1995, Shoppers Drug Mart determined that developing the leadership abilities of our Associates (pharmacist-owners) would result in increased profitability for our organisation. Beginning in 1997, Shoppers Drug Mart began investing in custom leadership programs to support this leadership development strategy. This study will examine the longer-term impact of these leadership programs on the participants. Were the anticipated consequences (increased profitability) accomplished? Were there other unanticipated consequences that we can learn from?