Evaluating information system success in public organizations: A theoretical model and empirical validation (Kuwait).

摘要

The primary purpose of this study is to develop a model that can be used to measure the success of information systems within public organizations. This study used the cumulative information research in both public and private organizations to develop the study model.; In this study, DeLone and McLean's model was used as the conceptual foundation for research. This study conceptualized the DeLone and McLean model in three frames. The outer frame is called the external environment frame, the middle frame is called the task environment frame, and the inner frame is called the organizational boundary frame. A seventh variable, External Environment Satisfaction, was added to the DeLone and McLean model to denote the satisfaction of external actors.; In this study, the relationships in the DeLone and McLean model were tested. Six Kuwaiti public organizations were randomly selected as the study's sample. A survey methodology was chosen to collect data. A total of 363 usable questionnaires were obtained. Factor analysis, correlation analysis, regression analysis, and path analysis were used to analyze the study's model.; Initial findings of this study did not support the DeLone and McLean model as it was originally proposed. The findings indicated that information systems success is a three variables model. This model proposes that Satisfaction affects Individual Impact that, in turn, affects Organizational Impact. Also, Satisfaction directly affects Organizational Impact. Based on the research findings, several implications for public administration theory and management and future research are stated and proposed in the conclusion.