The Effects of Expertise and Demographic Characteristics on Public Administrators' Attitudes to E-government.

摘要

Due to recent advancements in electronic technology (e-technology), research on the developing field has become important for understanding how this technology affects the population and how the population affects this technology. Research on e-technology reveals that demographic characteristics (age, gender, location, and education) and expertise are factors affecting e-technology attitudes and performance. One of the emerging e-technology fields is electronic government (e-government). After reviewing historical research in e-technology, this study reviewed existing e-government literature to determine key obstacles for public administrators to implement e-government. This study used a survey questionnaire, based on e-government attitude surveys conducted by Moon (2002) and Moon and Welch (2005), to determine attitudes of 660 randomly selected city and county public administrators chosen from an International City/County Management Association (ICMA) mailing list. A sample of 01 randomly selected city and county administrators was also chosen from an ICMA list as a pilot study to create reliability and validity for the e-government attitude survey. Both quantitative and qualitative forms of statistical analysis were used to analyze the collected survey data. These results provided an exploratory analysis of differences in public administrator attitudes that could be used to find understanding within public administrator discourse communities or to further future research into methods of resolving these differences.