A systematic review of knowledge management research in the hospitality and tourism industry.

摘要

The purpose of this study is to identify the current research trends and clarify the changing direction of scholarly studies on knowledge management. The context of this study is hospitality and tourism research with a focus on research publications between 2006 and 2010. Published scholarly studies within this period are examined through content analysis, using such keywords as knowledge management, organizational learning, hospitality, tourism, tourist destinations, travel industry, hotels, lodging, motels, hotel industry, gaming, casino hotel and convention to search scholarly research journals. All contributions found are then screened for a hospitality and tourism theme and KM as the main research topic. The search reveals 62 qualified scholarly research articles in total. Conceptual studies are limited, with empirical studies representing a majority of the published knowledge management research with a hospitality and tourism theme. Researchers mostly discuss knowledge management approach in improving information technology, marketing and strategic planning in order to gain competitive advantage. Overall, knowledge management research is still limited. This study, the most comprehensive content analysis conducted to date, provides students and academics with insights into past research and ideas for future research, helping to develop a reliable knowledge base from which practitioners may inform action and make future plans.