Quantitative study examining the relationship between job satisfaction, employee attrition, and training in retail.

摘要

Retail attrition rates are an important topic in the retail industry as leadership seeks to determine ways that will lower labor costs to increase total company revenue. Turnover in the retail industry is exceptionally high and affects company profitability by requiring companies to spend more time recruiting, hiring, and training new employees. Constant turnover also disrupts the work environment, as other employees must fill the gap left by those leaving. This can disrupt not only the working environment for the employees but also the perceptions of the customers if their needs are not met. Developing solutions to mitigate turnover intentions of employees is increasingly important and some leaders believe turnover is tied to the training and development of the employees. The research study explored the relationship between training methods and applications, how they may affect job satisfaction, and ultimately the turnover intentions of the employees. The study examined theories developed by theorists such as Herzberg and Maslow, the study also explored aspects of employee motivation, and the role leadership plays. The results of the study indicated that a relationship existed between the variables of employee level of job satisfaction and company attrition rates.