Organizational citizenship behavior antecedents: An examination of perceived corporate citizenship, work roles, and identity.

摘要

This research considered how individual perceptions of the work environment, specifically perceived corporate citizenship (PCC), influence employee organizational citizenship behavior (OCB). This relationship is theorized as indirect, mediated by work role definitions and organizational identification. Individuals do not process social information in the same manner; therefore, personal values (other-regarding value orientation) and knowledge structures (knowledge structure of corporate social responsibility (CSR)) are hypothesized to interact with PCC. By integrating key concepts from the organizational behavior literature with the CSR domain, the proposed model sheds new light on antecedents of OCB.; Two studies were conducted. Study 1 was an experiment with undergraduate students focused on the relationship between PCC and CSR work role definition. Study 2 was a field survey of working adults that examined the overall PCC-OCB relationship. Results supported a direct relationship between PCC and both CSR work role definition and organizational identification. Interactive effects of PCC with other-regarding value orientation and PCC with knowledge structure of CSR were not statistically significant. The findings revealed a marginally significant relationship between PCC and OCB; however, mediation was not supported. Implications for theory, practice, and future research are discussed.