This paper highlights issues faced in government service delivery. The citizen and government interaction is changing from a traditional government-to-citizen model to one that is less rigid. The new model, e-government, is driven by technology and the public's desire for service ubiquity and access. This demand is driven by our increasingly networked society, wherein citizens expect efficiency and accessibility comparable to those provided by the private sector.; Issues regarding this evolution and new service delivery channel are explored; primarily focusing on the development of policies addressing issues like data integrity, security and privacy, as they apply to the authentication of individuals. Discussions are largely based on the Government of Canada's "Government On-Line" initiative, with emphasis on the process of obtaining a passport, arguably the most trusted Canadian identity document. The various means and technologies being utilized or developed for the application, identification and issuance of passports will be discussed herein.
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