Improving communication within the members of the interdisciplinary team in residential care.

摘要

This action research study explored current interdisciplinary communication practices in residential care and considered communication strategies that may improve ineffective practices. A literature review indicated that communication breakdowns between health care providers are a consistent feature in critical incidents and compromise patient safety. The Situational Briefing model or SBAR (Situation, Background, Assessment, and Recommendation), a communication framework that has been successful in improving nurse-physician communication was explored as one communication strategy for use in residential care. Participants included all interdisciplinary team members as all health professionals interact to provide care in residential settings. Qualitative data collected through a literature review, open-ended questionnaires, and a World Cafe highlighted findings similar to the literature review: Role clarity, use of a common language, trust and respect, and teamwork. Recommendations addressed these findings and suggested creating a community of practice to address this ongoing issue.