A stressor-strain model of organizational citizenship behavior and counterproductive work behavior.

摘要

Prior research has attempted to develop a model of organizational citizenship behaviors (OCB) and counterproductive work behaviors (CWB), but limited testing remains a problem. The purpose of the current study is to examine OCB and CWB from a job stressor-strain approach. The sample consisted of 235 employees throughout the United States and their supervisors. Results of the study suggested OCB and CWB are affected by stressors (including interpersonal conflict, low interactional justice, job demands, and organizational constraints). Additionally, trait emotion and attributional styles affect the amount of stressors perceived. The implications as well as limitations of the study are discussed.