Empirical Analysis on Risk Factors of IT Service Management Project Implementation

机译：IT服务管理项目实施风险因素的实证分析

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Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.

机译：首先，确定导致IT服务管理项目实施失败的风险因素，然后根据风险的重要程度对风险因素进行分类，发现最关键的20个风险因素。最后，运用解释性结构模型（ISM）确定20种风险因素之间的因果关系，构建IT服务管理项目实施风险因素ISM模型，确定了6个根本风险因素。

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《The 4th International Conference on Wireless Communications, Networking and Mobile Computing（第四届IEEE无线通信、网络技术及移动计算国际会议）论文集》|2008年|1-4|共4页
会议地点大连
作者
Jiangping Wan; Shiqing Zhu; Yunfeng Wang;
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Faculty of Business Administration South China University of Technology Guangzhou China Institute of Emerging Industrialization Development South China University of Technology Guangzhou China;

Faculty of Business Administration South China University of Technology Guangzhou China;

Faculty of Business Administration Faculty of Business Administration South China University of Technology Guangzhou China;

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关键词
IT service management; Risk factors; Interpretive structural model (ISM); Empirical analysis;

机译：IT服务管理；风险因素;解释性结构模型（ISM）；实证分析;

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Empirical Analysis on Risk Factors of IT Service Management Project Implementation

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