Learning Organizational Lessons

摘要

Learning and applying lessons is one requirement for continuing to improve businessrnprocesses. Too often, companies neither collect lessons nor apply them well, or else they collectrnlessons well but have difficulty incorporating the lessons into future work. This paper describesrnthe phases of learning lessons, necessary cultural factors and infrastructures, and how lessonslearnedrnprograms evolve over time. The phases of a process for learning lessons are identificationrnand collection, analysis and description, and communication and implementation. Additionally,rnthis paper shows many dimensions of lessons-learned efforts, provides pointers to many examplesrnavailable online, and helps the reader establish a strategy for improving the ability of the organizationrnto learn lessons.