Using System Dynamics for Modeling Benefit Realization in the Adoption of New Business Software

摘要

During the late to mid 1990s, many companies chose to implement Enterprise Resource Planning (ERP) systems. Paradoxically, as the potential benefits of these systems are almost self explicatory, only few seem to be able to transform this potential into value. Their mistake? Treating the new software adoption as a mere complex IT project, while instead its huge impact on the entire organisation requires an holistic management approach. Using a System Dynamics approach a simulation tool was developed to get this message around. However, the experimentation was left up to the end-user as a method of leaning; taking simulation models out of the 'research lab' into the business world as a new way of communication.