The mission of the safety profession is to control occupational hazards and prevent injuries and illness.rnThis is an active mission that naturally leads safety professionals to encounter differences of opinion,rnopposing organizational goals, and interpersonal friction; in other words, a fair share of confrontationrnand conflict.rnThis article presents a conceptual framework and practical communication skills that can enablernsafety professionals to turn many confrontational situations into positive professional and personalrnoutcomes.
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