The Amount of Information on Emotional States Conveyed by the Verbal and Nonverbal Channels: Some Perceptual Data

摘要

In a face-to-face interaction, the addressee exploits both the verbal and nonverbal communication modes to infer the speaker's emotional state. Is such an informational content redundant? Is the amount of information conveyed by each communication mode the same or is it different? How much information about the speaker's emotional state is conveyed by each mode and is there a preferential red communication mode for a given emotional state? This work attempts to give an answer to the above questions evaluating the subjective perception of emotional states in the single (either visual or auditory channel) and the combined channels (visual and auditory). Results show that vocal expressions convey the same amount of information as the combined channels and that the video alone conveys poorer emotional information than the audio and the audio and video together. Interpretations of these results (that seem to not support the data reported in literature proving the dominance of the visual channel in the emotion's perception) are given in terms of cognitive load, language expertise and dynamicity. Also, a mathematical model inspired to the information processing theory is hypothesized to support the suggested interpretations.