EMPLOYING PRESENCE AND PROFILES IN VOIP SERVICES - ENRICHING USER EXPERIENCE

摘要

This paper explores how presence and profiles can enrich the user experience by providing relevancy and flexibility in setting up and forwarding calls. Our objective is to gain understanding of how technology in Presence and Profiles can be brought together to create compelling human communication VoIP applications that deliver enriched experience to end users. In this paper, we present our work in delivering enriched VoIP call services by taking presence and profiles information into considerations to assist user in handling call setting up and incoming call intelligently.