PRODUCT CENTRIC INTEGRATION: EXPLORING THE IMPACT OF RFID AND AGENT TECHNOLOGY ON SUPPLY CHAIN MANAGEMENT

摘要

The paper describes innovation action research on discovering RFID and agent applications that enable a move to simpler integrating mechanisms in the supply chain. The potential solution designs uncovered in the study simplify the information chain and reduce the need for management interventions in the organization and operation of customized delivery of products and services. The paper also illustrates how the adoption of novel technological tools does not automatically translate to performance improvements but requires step-wise exploration to develop and introduce the novel technologies in practice.