The Impact of Boundary Spanning on the Turnover Intention of US State Information Systems Employees

摘要

Boundary spanning activities are a major component of information systems (IS) professionals' job tasks. To date, little research in the IS field has explored the influence of these activities on individual level outcomes and none within the public sector context. This study explores the influence of boundary spanning on state IS employees perceptions of their workload, work exhaustion and turnover intention. While boundary spanning activities did not influence workload perceptions, they were found to alleviate state IS employees work exhaustion. In addition, work exhaustion mediated the effect of perceived workload and boundary spanning activities on turnover intention. A post hoc analysis indicated significant gender differences. These findings pave the way for future researchers to explore the influence of other key job characteristics on work exhaustion and turnover intention within the public sector.