Measuring Patient Experiences from Intensive Care Units to Improve Health IT Systems and Nursing Care

摘要

The purpose of the study was to investigate the experiences of discharged patients from Intensive Care Units (ICUs). A study with retrospective data collection (n= 112) was conducted via interviews using the Intensive Care Experience Questionnaire. 93% of participants reported positive experiences from the ICU. Frightening experiences were restricted to minimum levels (mean score=9/25), while the feeling of security was prevalent (96.5%) and care satisfaction was high (mean score= 18.2 / 20). Communicating the aforementioned experiences, professionals may better understand patients' needs in order to improve the IT systems and patients' hospitalization.