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Consumer Perception Analysis on Social Media of Private Telco Industry through Social Media Monitoring Utilization: Literature Study at Social Media Measurement Mediawave Agency Bandung

机译:社会媒体监测利用率的私营电信业社会媒体的消费者感知分析:社交媒体测量媒体景观媒体机构的文学研究

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The development of industrial technology is now one of the phenomenon of the cause of the birth of an agency that offers social media monitoring services that are currently used by some of Indonesia's leading industries, one of which is Mediawave Indonesia. Services offered in the form of social media monitoring, social media analyst, digital marketing & public relations, digital development and political wave. In this research where the biggest Telco industries in Indonesia are the subject research, researcher choose one of the Telco Industry which a client from Media wave. And why it become interesting to being some research subject? Because one of biggest Telco company in Indonesia, there're still have some complain from customer especially in social media and how the company will handling complain after they had some analyze from social media monitoring that had been measured by Mediawave agency, it will be one of main concern that will do in this research. The research method used is literature study where the data used in the results of this study in the form of data collection taken only from one main data source is Mediawave .biz website and also some of literatures such journal and books. The resulted of this research are some analyze about customer perception in Telco company social media that related to Influence on the media, Influence on your target audience and Influence on your business by the utilization of Social Media Monitoring.
机译:工业技术的发展现在是一个机构诞生原因的现象之一,提供了一些印度尼西亚领先行业目前使用的社交媒体监测服务,其中一个是MediaWave印度尼西亚。以社会媒体监测,社交媒体分析师,数字营销和公共关系,数字发展和政治波的形式提供服务。在这项研究中,印度尼西亚最大的电信工业是主题研究,研究员选择来自媒体波浪的客户之一。为什么它是一些研究主题变得有趣?因为印度尼西亚最大的电信公司之一,仍然有一些抱怨顾客特别是在社交媒体上以及如何处理抱怨在他们通过MediaWave代理衡量的社交媒体监测分析后,它将是一个在这项研究中将有关的主要关注点。所使用的研究方法是文献研究,其中该研究的结果仅以来自一个主要数据源仅拍摄的数据收集的形式是MediaWave .biz网站,以及一些文献,此类杂志和书籍。这项研究导致了关于客户在电信公司社交媒体中的一些分析,这些社交媒体与对媒体的影响,对您的目标受众的影响以及通过利用社交媒体监测的影响。

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