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Continuity and availability management: Case study: A hybrid model applied in databases services of a suplementary healt operator

机译:连续性和可用性管理:案例研究:适用于数据库服务的混合模型的保健操作员

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This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. It is a hybrid model because utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services. This study has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.
机译:本文在信息技术服务管理环境中举行,具有一些信息技术治理的想法,并根据在补充健康运营商中的信息技术服务管理原则,实施混合模型来管理数据库的服务。它是一种混合模型,因为利用服务管理指南的基本细微差别,例如CMMI用于服务,COBIT,ISO 20000,ITIL和MPS.BR for Services。本研究具有重要性,因为它在数据库中保持了良好的流量,并提高了健康计划中经认可的诊所中系统的敏捷性。

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