The Influence of Leadership Style, Organization Culture, Work Motivation and Work Satisfaction Towards Staff Performance in Bank X in Jakarta

摘要

The bad staff performance of the company caused poor company performance. In this research, Bank X experienced a decrease in its net income in 2012 which was caused by the increase of its operational load towards the operational income. Bank X noted a 24% less net income compared to that of 2011. This was caused by the increase to the workload of the employees in order to fulfil the performance standard expected by Bank X's management. Employees are crucial for the company's vision and mission in the aspect of performance. The factors that determine the staff performance are leadership style, organization culture, work motivation and work satisfaction. The purpose of this research is to measure the influence of leadership style, organization culture, work motivation and work satisfaction towards staff performance. This research was conducted in the Credit Services Division of Bank X in Jakarta. The respondents of the research were 45 employees. The data analysis technique was the multiple regressions. Based on the results, it was ascertained that the influence of leadership style, organization culture, work motivation and work satisfaction was present in the Credit Services Division of Bank X in Jakarta.