Critical Success Factors of Information Systems in Kumport and Implications for Other Turkish Ports

摘要

Due to increase in the amount of international trade and developments in shipbuilding and cargo handling technology, seaports are in a fierce competition to become the hub port of their region, and they are heavily investing in infrastructure and information technology in order to increase their operational efficiency. On the other hand, Turkish seaports fell behind on deploying information technology and the inefficiency is negatively affecting Turkish logistics industry. The main purpose of this paper is to derive useful implications about information technology development for Turkish ports through the case study of Kumport, which is the best-in-class port in Turkey to deploy information technology. For this purposes, a series of interviews and observations were conducted on August 2006. According to the results, the success of Kumport lies in the foreseeing vision and determined attitude of the top management, and the consistency of the information systems with the local conditions and legal requirements in Turkey.