Does E-government Trust in e-Commercewhen Investigating Trust? A Review ofTrust Literature in E-Commerce and e-government Domains

摘要

Trust has been acknowledged to be an important determinantof e-commerce acceptance. Therefore, understanding the nature andimportance of trust is momentous in promoting e-government adoption.This paper reviews the trust discussion in business-to-consumer (B2C)e-commerce and government-to-individuals (G2IS) e-government. Theaim of the paper is to identify potential differences as well as commondenominators in order to introduce aspects that could potentially mutu-ally benefit the research in the e-government and e-commerce domains.The main findings of the study are: 1. both domains trust largely con-ceptualize as multidimensional construct. 2. In the e-government field,trust is more often also empirically investigated as more than only onevariable. 3. In the e-government literature, two main discourses relatedto trust were identified; trust in government in general, and trust in e-government, referring to the technology aspects.