The Influence of Staff Competency of Integrated Service in Handling of Poverty

摘要

Law No. 11/2009 has stated that the implementation of social welfare carried out by the central and regional government and the community must be directed, sustainable and integrated. The government made a breakthrough in the form of an integrated service and referral system as one of the important instruments in improving the welfare of the poor. The Integrated Service and Referral System (ISRS) according to the Regulation of the Minister of Social Affairs No. 15 of 2018 is a service system that identifies the needs and complaints of the poor and poor people and makes referrals to program managers handling the poor and disadvantaged people at the center and the regions. ISRS in Regency/City began to grow in 2016 after previously conducted research from 2013 under the name "Pandu Gempita". The main objective of this research is to provide input to the government in improving the quality of ISRS services for the poor. The approach used in this study is a mixed method (quantitative and qualitative). The lesson that can be drawn from this study is that the competency of staff has a very high influence in improving services to the poor. Therefore in an effort to improve ISRS services, staff competence must be increased which consists of motivation, attitude, self-concept, science and skills with priority scale that takes into account the results of the research.