Paradoxical Relationship of Organizational Routine and Agility in Mediating Copability and Adaptability to Improve Team Performance in Financial Service Industry

摘要

In an academic or business environment, we often find theories that are logical when we look at the theory individually, but not rational when we observe it simultaneously. The phenomena is called paradoxical relationship. This study observes the paradoxical relationship of two conflicting, yet synergistic views. We observe the factors which enable the organization to either internally cope with the change or adapt to the external environment. After that, we also observe both factors' impact on how the organization operates and whether it will maintain the organization routine or to be agile and change their structure. We then observe the overall impact on performance. In this research, we observe the change in the financial service industry, which operates under a narrow regulatory corridor but is required to create service differentiation between companies, and even team members across one company. This study's scope will be limited up to the variable operationalization stage. Data collection and results analysis are required for further stages of analysis.