A Study of Evaluating E-commerce Web from the Viewpoint of Usability Engineering A Case Study of Ticket-selling System of Taiwan Railway Web

摘要

This study is based on the methods of usability engineering including Ameliorative Coaching and performance measurement methods and using the ticket-selling system of Taiwan Railway Web (TRW) as a case to evaluate the usability of E-commerce. The. This study has three purposes: 1.) Investigating the usability problems of TRW. 2) If a manual was provided in the web will affect the users operation performance. 3) According to the investigation results, some suggestions and guidelines were provided and they should be good tools for designers in planning a web of E-commerce.