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The Impact of Collaboration Network Structure on Issue Tracking's Process Efficiency at a Large Business Software Vendor

机译:协作网络结构对大型企业软件供应商的问题跟踪流程效率的影响

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Researchers in the IS domain have addressed communication structure and its effect on performance. While early research focused on small networks and utilized sociometric surveys, recent works have concentrated on electronic data sources provided by open source software repositories. Surprisingly, software vendors have less frequently been studied despite their need for continuous enhancement of organizational design. In this study, we analyze a global business software vendor by utilizing existing data sources. We investigate the association of both collaboration network centrality and communication with process efficiency. Despite coping with complex, interweaved processes and social networks, we find that communication, centrality in the large case-study-wide network, and communication pattern homogeneity are positively associated with process efficiency. However, centrality in small work groups slows the analyzed issue tracking process down, possibly due to increased overhead and bottleneck effects that become visible when looking at single issues qualitatively.
机译:域名的研究人员已经解决了通信结构及其对性能的影响。虽然早期研究专注于小型网络并利用社会计量调查,但最近的作品集中在开源软件存储库提供的电子数据源上。令人惊讶的是,尽管他们需要持续增强组织设计,但软件供应商的频率较少。在本研究中,我们通过利用现有数据来源分析全球商业软件供应商。我们调查协作网络中心性和与过程效率的沟通协会。尽管应对复杂的交织过程和社交网络,但我们发现该通信,在大型案例型网络中的中心,通信模式均匀性与过程效率正相关。然而,小型工作组中的中心性会降低分析的问题跟踪过程,可能是由于在定性地看待单一问题时变得增加和瓶颈效应。

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