The Evaluation of Business Process Simulation Software from User Experience Perspective using the User Experience Questionnaire

摘要

Industrial Revolution 4.0 requires the education sector to find new ways to learn. The education sector must be able to create industry-ready graduates who require graduates with good analytical thinking, capable of solving complex problem, creative and adaptable. BeeCEO is one of the business process simulation software developed to meet these needs. Users can practice the business process theory in this business process simulation. However, to ensure that BeeCEO has been used properly by users, it is important to know in advance if BeeCEO has fulfilled all the dimensions of the user experience (UX). User Experience Questionnaire is a technique that can be used to assess whether BeeCEO has met users' expectations from the user experience dimensions. The results of this study show which BeeCEO UX dimensions need to be improved before they can be fully utilized by users.