首页> 外文会议>Annual Hawaii International Conference on System Sciences >Eliciting User Needs for a Knowledge Management System to Align Training Programs with Processes and Policies in Large Organizations
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Eliciting User Needs for a Knowledge Management System to Align Training Programs with Processes and Policies in Large Organizations

机译:满足用户对知识管理系统的需求,以使培训计划与大型组织的流程和政策保持一致

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Large organizations struggle to keep their training programs aligned with their business processes and policies. Lesson plans are often stored as static documents, which are neither readily searchable nor linked to approved processes and policies, rendering corporate training programs inefficient and outdated. A well-designed knowledge management (KM) system would be able to meet this technological need, but generating software requirements for such a system is typically a time and resource intensive process. A unique combination of requirements elicitation techniques was employed to elicit a robust set of user needs without the need for face-to-face meetings. Employees of a government agency were asked to tell their stories about the problems they experienced in training management and common themes were identified in their responses. The resulting user needs for the KM system were documented in conceptual diagrams that represent the participants' view of the current and future state of affairs. These models will serve as artifacts to be used for future requirements definition, validation, and prioritization.
机译:大型组织努力使他们的培训计划与业务流程和政策保持一致。课程计划通常存储为静态文档,既不容易搜索也不与批准的流程和政策链接,从而使企业培训计划效率低下且过时。精心设计的知识管理(KM)系统将能够满足这一技术需求,但是为此类系统生成软件需求通常是时间和资源密集的过程。需求引发技术的独特组合被用来引发一组强大的用户需求,而无需进行面对面的会议。政府机构的雇员被要求讲述他们在培训管理中遇到的问题的故事,并在回答中找出共同的主题。最终用户对KM系统的需求已记录在概念图中,这些图代表了参与者对当前和未来事务状态的看法。这些模型将用作将来的需求定义,验证和优先级划分的工件。

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