Knowledge Management in Globally Distributed Agile Projects -- Lesson Learned

摘要

Knowledge management (KM) is essential for success in any software project, but especially in global software development where team members are separated by time and space. Software organizations are managing knowledge in various ways to increase transparency and improve software team performance. One way to classify these strategies is proposed by Earl who defined seven knowledge management schools. The objective of this research is to study knowledge creation and sharing practices in a number of distributed agile projects, map these practices to the knowledge management strategies and determine which strategies are most common, which are applied only locally and which are applied globally. This is done by conducting a series of semi-structured qualitative interviews over a period of time span during May, 2012-June, 2013. Our results suggest that knowledge sharing across remote locations in distributed agile projects heavily relies on knowledge codification, i.e. Technocratic KM strategies, even when the same knowledge is shared tacitly within the same location, i.e. Through behavioral KM strategies.