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Conceptualization, Operationalization, and Empirical Evidence for an Individual's Dispositional Resistance to IT-Induced Changes

机译:个人对IT引起的变化的性格抵抗的概念化,操作化和经验证据

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As information systems (IS) usage is the missing link from information technology (IT) investments to the business value impact of IT (DeLone and McLean 2003), it is a significant issue for IS researchers and practitioners, if individuals resist using these systems. Several recent models have been developed in order to offer insights which perceptual beliefs foster user resistance. Results reveal perceptual beliefs as perceived threats, technostress, or switching costs as major determinants for user resistance. Nevertheless, user resistance has not been researched from a perspective of predisposed individual differences so far. Consequently, this paper proposes the new construct dispositional resistance to IT-induced changes. This reflects inclinations to resist any kind of IT-related change and discusses resistance from the perspective of individual differences. Within this approach, it is theoretically hypothesized, how this inclination influences perceptual beliefs, intentions, and behaviors. Empirical results reveal strong impacts of the newly proposed construct on technostress.
机译:由于信息系统(IS)的使用是信息技术(IT)投资与IT的业务价值影响之间缺少的联系(DeLone and McLean 2003),如果个人拒绝使用这些系统,则对于IS研究人员和从业人员来说,这是一个重要的问题。为了提供洞见,感知模型会引起用户的抵制,已经开发了几种最新模型。结果表明,感知信念是感知到的威胁,技术压力或转换成本,这是导致用户抵制的主要决定因素。然而,到目前为止,还没有从倾向的个体差异的角度研究用户抵抗性。因此,本文提出了新的构造对IT引起的变化的抵抗力。这反映了抵制任何与IT相关的变更的意愿,并从个人差异的角度讨论了抵制。在这种方法中,从理论上假设了这种倾向如何影响感知的信念,意图和行为。实证结果表明,新提出的构造对技术压力有很大的影响。

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