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Government of the People, By the People: A Look at Trust in eGovernment

机译:人民政府,人民为基础:对电子政务的信任

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Many factors contribute to the willingness of individual citizens to adopt eGovernment systems for filing taxes online, for voting on the Internet, for online licensing, and other digital processes. The growing interest in eGovernment has brought some attention to the concept of eVoting. Various dimensions of trust, along with usability and system ease-of-use, play key roles in influencing citizen intentions to adopt to eVoting system. The present study indicates that, among other factors, citizens' perceptions that they share the same values as the individual people who are affiliated with providing eGovernment (and eVoting) services are especially instrumental. This study shows that the perception that the agency is made of "people like me" is associated with increased trust in the agency, which in turn is associated with increased levels of other factors that contribute to the intention to vote electronically over the Internet.
机译:许多因素促使个人公民愿意采用电子政务系统来在线纳税,在互联网上投票,在线许可以及其他数字流程。对电子政务的兴趣日益浓厚,引起了人们对电子投票概念的关注。信任的各个方面以及可用性和系统易用性在影响公民采用eVoting系统的意图中起着关键作用。本研究表明,除其他因素外,公民认为他们与提供电子政务(和电子投票)服务相关的个人具有相同的价值观尤其重要。这项研究表明,对代理机构由“像我这样的人”组成的看法与对代理机构的信任度增加有关,而信任度又与其他因素的水平提高有关,这些因素有助于通过互联网进行电子投票。

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