The Evaluation Index System for Enterprise IT Service Quality

摘要

With the integration of IT and business, IT service quality becomes more and more important. This research on the basis of the situation of the development of enterprise IT management, after systematically analyzed the research of service and IT service quality, develops the index system for IT service quality evaluation. The system is composed of 6 dimensions, which contains 16 indicators of level 2 and 28 indicators of level 3. Use the Delphi and AHP method to determine the index weights. And then apply the index system in the Foshan Power Supply Bureau of Guangdong Power Grid to validate the index system.