CORRELATES OF JOB SATISFACTION AND TURNOVER INTENTIONS IN FRONTLINE SERVICE JOBS

摘要

The purpose of this study is to examine the relative efficacies of supervisory support, training,servant leadership, rewards, empowerment and service technology support in predicting frontlineemployees’ turnover intentions and job satisfaction. A sample of 530 frontline bank employeesin New Zealand serves as the study setting. Results of the study are presented, their implicationsare discussed and avenues for future research are offered.