The authors describe a management organizational change at Harris Semiconductor that utilizes self-directed work teams. A major obstacle to the implementation was the inability of the management organization to supply the work teams with appropriate data to self-manage their area of responsibility. The need for information at the production-worker level led to the creation of a team information system (TIS) function. This function was created in conjunction with other changes in the support structure of the fab. The organizational structure was designed to supply the self-directed work teams with improved communication over the traditional management pyramid. The TIS function was a vital ingredient in this effort for improved communication.
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