Research of an Atypical Unexpected Incident in Telecom Complaint Text for 3G

摘要

Accompany with the Telecom new services in 3G, a kind of atypical unexpected incident hides in 3G complaint text. The incident has small probability and atypical attributes, and hard to understand and unobvious by ordinary way. We define this atypical unexpected incident as AUI. This paper does some research for AUI, and it helps to forecast and alert the service problems. We construct the mathematical model for AUI, design the extracting algorithm, and try to verify its efficiency with complaint text. The experimental results map out the correct possibilities for our algorithm.