Some neglected outcomes of organizational use of computing technology—And their implications for systems designers

摘要

Twenty-five years after the first commercial application of computers, it now seems possible to assess their consequences on the basis of user experience. Until recently, most assessment was done on the basis of early predictions inspired by the technological capabilities of computers. But these predictions have missed the mark considerably. Not only did the technology of computing fail to stand still, but it has been demonstrated time and again that just because a capability exists does not mean that it will be used as intended.