Designing for email response management

摘要

Email is the most widely used form of computer-mediated communication. And replying to messages is one of the main activities email interfaces need to support. In this paper we address the problems users face when managing emails that need a reply. Previous work has found that users have difficulty remembering to reply to messages when they postpone response, and have trouble re- finding messages they want to respond to. We review related work on email management, and describe three designs developed to facilitate email response management.