An Analysis of the Influencing Factors of the Hotel Staff's Suggestion Behavior

摘要

Reasonable suggestion behavior can stimulate the strategic thinking of the organization, improving the working process, improve the effectiveness of decision-making within the organization, prevent the crisis, and thus improve the organizational efficiency. It is also a way for employees to participate in management. In this paper, the author takes the hotel staff as the research object, in-depth study of the relevant factors affecting their suggestion behavior. On the basis of references, this paper puts forward research hypotheses, designs a questionnaire, and uses multiple statistical regression analysis to verify the hypotheses. The conclusions are as follows: (1) cognitive style, organizational justice and leadership behavior have a significant positive impact on hotel staff's suggestion behavior. (2) the influence degree of each influencing factor on employee's suggestion behavior is in the order of leadership behavior, cognitive style, organizational justice and psychological contract.