The r elationships among quality, value, satisfaction and behavioral intention in health car e provider choice: a Study Based on the Case of Niger

摘要

This research proposes an integrative model of health care consumer satisfaction based on established relationships among service quality,value,patient satisfaction and behavior al intention,and tests it in the context of Niger health care market. Results based on the data collected from 537 health care consumer s cor roborated the causal sequence among these constructs suggested by the multi attr ibute attitude model fr amework,i.e.,cognition (service quality and Between the two cognitive constructs,service quality emerged as a more impor tant determinant of patient satisfaction than value. Results also showed that both service quality and value have a significant dir ect impact on behavioral intention while value assessment was influenced by perceived service quality.