Working with groups using groupware: eklectronic problem structuring and project management support for face to face and dispersed organisational groups

摘要

This paper uses experiences gained from working with both senior and middle managers in organisations to describe a number of "observations" identified concerning the impact technology has upon grups using Groupware in a face to face environment. These observations along with two case studies describing different instances of dispersed group working (one focusing on electronic problem structuring, the other project management support( are then considered alongside the impace dispersed working has on facilitating groups using Groupware. Both the observations and the faciliationdiscussion focusing on providing faciliation to dispersed groups are aimed at providing researchers and users with insights into some of the potential difficulties experienced when implementing groupware systems.