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A Framework to Enable Offshore Outsourcing

机译:实现离岸外包的框架

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摘要

Offshore outsourcing (offshoring) is increasingly important in IT projects. The anticipated gains are primarily cost savings and span to -- amongst others -- shorter time-to-market, address scarce qualified labor force, bypass local regulations, laws, and taxes, and work following the sun. However, many offshoring IT projects fail [3] and significantly miss their anticipated improvements mainly due to cost and quality issues.. We identified categories of projects that are likely to perform well in an offshoring scenario and some that won''t. They are related to specific business processes, differences in language (client vs. offshore partners), and tacit knowledge. The paper at hand specifically regards the latter category of projects and suggests an offshoring framework to enable distributed, blended workforce in a real-world business context. The framework has been developed in large scale projects with IT service firms and consultancies and has been evaluated in a large distributed project [2] [6].
机译:离岸外包(离岸外包)在IT项目中越来越重要。预期的收益主要是节省成本,尤其是缩短上市时间,解决稀缺的合格劳动力,绕过当地法规,法律和税收以及在阳光下工作。但是,许多离岸外包IT项目失败[3],并且主要由于成本和质量问题而大大错过了其预期的改进。.我们确定了在离岸外包场景下可能表现良好而有些则无法实现的项目类别。它们与特定的业务流程,语言差异(客户与离岸合作伙伴)以及隐性知识有关。本文特别针对后一类项目,并提出了一个离岸外包框架,以在实际业务环境中实现分散的,混合的劳动力。该框架是在与IT服务公司和咨询公司的大型项目中开发的,并在大型分布式项目中进行了评估[2] [6]。

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