Services Science: Filling the Gap between Knowledge and Needs

摘要

Governments, Universities, Industry and Society all work with the aim of creating a better world by undertaking initiatives to solve problems and improve our way of living. The role of Service Science is essential in this process as an introducer of knowledge through theoretical and practical investigation that allows new, better, more effective and lower cost service solutions. We focus on the fact that very often in innovation we are aware of the problem or the need, we might even know the solution, but we miss the insights to create an effective, on time and, very specially, sustainable solution. This paper underlines the importance of this field, and the mission of Service Science in developing it. We introduce insights and describe the elements to be considered for innovation to take place from a service perspective and we recall the need to develop and disseminate this knowledge under the framework of Service Science.