Novice Word Processor User Performance with Pictorial and Text Icons

摘要

The word processor has evolved since its inception to become a valuable and integral part of modern life. Novice users, as potential users possessing little to no knowledge of either the interface or domain, justifiably encounter a learning curve when commencing to use a word processor. The question arises as to whether this learning curve can be lessened through adaptation of the interface which has been accepted as the industry standard. Usability was measured when users completed tasks using pictorial icons and when completing the same tasks using text buttons. Analysis detected no difference in either effectiveness or efficiency, leading to the conclusion that all novice users require is extensive training and practice.